Terms of Service

Last updated:

Template — replace the bracketed placeholders and have this reviewed by a qualified lawyer before going live.

1. Who we are

PropertyReal ("we", "us") is operated by [COMPANY LEGAL NAME], [ADDRESS], [COUNTRY]. Contact: [CONTACT EMAIL].

2. The service

We produce AI-assisted cinematic videos from photos you supply. You place an order, upload your listing photos, choose a package, and pay. We generate and deliver a video for that property.

3. Your content and rights

You confirm that you own or have the right to use the photos you upload, and that they do not infringe any third-party rights or contain unlawful content. You grant us a limited licence to process your photos solely to produce and deliver your video. You retain ownership of your photos; you receive the right to use the delivered video for marketing the property.

4. AI-generated output

Videos are produced using automated AI tools and are stylised, AI-assisted previews derived from your photos. Output may differ from the physical property and must not be presented as an exact or literal depiction. You are responsible for ensuring your use of the video complies with applicable advertising and property-listing rules.

5. Payment and delivery

Prices are shown at checkout and processed by Stripe. Watermarked previews may be shared before payment; the final, un-watermarked video is delivered after successful payment. Typical delivery is stated on the site and is an estimate, not a guarantee.

6. Refunds

Because each video is custom-produced, [REFUND POLICY — e.g. refunds are handled case by case if we are unable to deliver a usable video]. Contact us at [CONTACT EMAIL] with your order reference.

7. Acceptable use

You may not upload content that is illegal, infringing, or that depicts people without their consent, and you may not attempt to disrupt or abuse the service.

8. Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for the order in question. We are not liable for indirect or consequential losses.

9. Changes

We may update these terms; the current version is always available on this page.

10. Governing law

These terms are governed by the laws of [JURISDICTION], and disputes are subject to the courts of [JURISDICTION].